Last year, I left a headset at the BOS station. I called a day or two later when I realized that I must have left it in the car. BOS said they had it, and I planned to get it when I went back to BOS in a couple of weeks.

On that next trip, I went to the "Lost & Found." Avis asked if I had my postcard, which I hadn't seen. Apparently, the postcard has a tracking number for the lost item. So instead, they went back through their system and found the tracking number. Then, a nice woman from Avis spent 10-15 minutes go through boxes and shelves in a small storage closet. That closet with was filled with everything you can think of that could get left behind in a rental car. She eventually found the headset.