Dear LH Lurkers,
I feel like there's some lack of know-how when it comes to customer service, so I just wanted to take a minute and help you guys out. Here's a short list of excellent customer service techniques that would have made me a happy LH customer based on my complaint above. Some, of course, are more ridiculous than others:
- Credit 2,000 status miles to A3, which are the last miles I need to make A3*G
- Give me a voucher so that I can buy a ticket to earn 2,000 miles
- Give me a round-trip TXL to ZRH biz ticket in an A3 mile-earning fare code (2K miles)
- Compensate and give me SEN status on M&M
- Call the people who developed your computer systems and have them fix the problem which makes this issue unsolvable
Here's the current way the situation was handled (which is bad customer service):
- Pretend you've made no mistake
I hope this list helps you see that there's a lot of options here beyond "transferring miles." Perhaps this might be useful in dealing with future customers.
Thanks,
berlinflyer83