I have gotten hard copies at several hotels but whenever possible request that it be e-mailed. Imagine how much paper is wasted with 1-3 pages for each room times hundreds of rooms times hundreds of nights. Then people call back to have it e-mailed because they lost the piece of paper. Sure there may be the occasion when for some reason a person may need a piece of paper but with each passing year, fewer and fewer people prefer paper to email for folios.