We booked a 1-bedroom suite for 4 nights, and this is the email that I sent the hotel, while staying there:

I just want to express some of my concerns about my current stay at this hotel... I will be checking out at some point today (Oct 15/12)...

1. When we arrived, we were told that there is complimentary refreshments including water and sodas... There were none, when we entered the room... When we inquired further about this, we were told this service has now been discontinued at your hotel. They did say they will honour it for this stay, but it took us asking 3 times to actually get them...

2. Room Service... This service was atrocious... On Friday, we ordered at 9:30 am... The attendant mentioned it could be up to an hour... I told her i had an important conference call at 10:30 am and that i need to eat something before then... she said they would try for 10:15 am... The food didnt arrive until 10:35am... by the time i finished my conference call, the food was cold, not to mention i was starving... For subsequent room service orders for breakfast, it wasnt any quicker... Not sure why room service takes so long at this hotel...

3. The speed of the internet is slower than dial up...or at least it feels that way... Why? Isnt this hotel relatively new?

4. I inquired to the front desk about where i can purchase the front door latch, which i found interesting... I was told they would get back to me shortly... This was on Friday, and I still have no response


I choose this hotel because of the rave reviews on trip advisor... I like my stays to be relatively perfect and problem free, as my expectations are generally high, specifically at a hotel of this caliber... Im guessing/hoping my experiences were an anomaly... I would expect the above to be the least of any guest's concerns at your property, as they are usual for any hotel... On a positive note, Luis, the personal assistant was great and so was the asian doorman (sorry, i forgot his name). Overall, the staff were pleasant... And, the room was also quite nice...

Im not sure i would come back, but I thought I would at least share my concerns...

AND to top it off… after taking the time to write and send my comments to the hotel, I received a pathetic response from, Natalie David-Szemes, with absolutely no personal touch to it... Im guessing they cut and pasted their response that they usually give to all their guests who write to them. Just Pathetic!