Originally Posted by
atldlff
If you are calling from a phone number that is listed in your profile, the system will automatically recognize you and will no longer ask for your SkyMiles # and PIN but will automatically route your call based on your profile. I think this will be a HUGE improvement.
Any idea how this will work if you've listed a number that may also be used by others? Such as a business line, or even a home landline?
Hopefully if the phone number is associated with multiple accounts it will prompt for credentials, otherwise this seems like it's asking for annoyances at best or security issues at worst.
Actually now that I think about it, it's a security issue no matter what. Caller ID can fairly easily be spoofed.