FlyerTalk Forums - View Single Post - When to make an exception to "The Policy..."
Old Jan 12, 2013 | 2:08 pm
  #47  
Dave Noble
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Except what I see from the 1st post is not an ask and see what they saym but ask and have an expectation that they will do it and then, because they would not do it, go for claiming bad customer service and will not stay there again

It is not bad customer service when a company simply keeps to their side of the agreement
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