FlyerTalk Forums - View Single Post - When to make an exception to "The Policy..."
Old Jan 12, 2013 | 1:28 pm
  #46  
airmotive
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Join Date: Apr 2007
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Originally Posted by trueblu
I agree that your quoted email lacks the quality of your OP, which was more suggestive of a rant. I have had great CS from several firms, and try to repeat business, but to be honest, most experiences of poor CS, or as in this case, "rule rigidity" (which I don't love either) has not resulted in my threatening to leave the brand. Life is too short.

tb
Couldn't agree with you more about life in general. But that same philosophy also swings to me going out of my way to stay at IHG properties. I'm guilty of staying someplace I'd rather not (Crowne Plaza - Dublin and IC Tamanaco - Caracas come to mind) simply out of brand loyalty and yes, chasing points. Most of my domestic US hotel stays are in "hotel farms", where a wide variety of hotels are available within a stone's throw of each other.

So IHG's grip on my loyalty was always tenuous at best. There was never a great deal keeping me under their roof. In fairness, it is doubtful another hotel chain would have a firmer grip. Except, of course, if I'm wowed by customer service and loyalty. I remember that sort of thing.
Perhaps a property manager could say "Yeah, I just looked outside and the snow is really coming down. Get home safe and maybe we'll see you next time you're in central Texas."
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