Originally Posted by
todare
I am having trouble understanding why they need all the faxed info including my ID? and why do they make a claim so difficult when they can see they were in error on their system? Is there a better way than through baggage claims?
I would appricate some suggestions
Because you are making a claim. They ask for ID to prevent fraud. They are not just going to hand out money or compensation just because someone asks for it without proof of who they are dealing with.