I recently discovered that getting a Russian visa on your own is a nightmare. The bureaucracy is unbearable, not just from the Russian government, but also from the hotels that are supposed to provide you with a visa support letter. I won't go into the excruciating details, but suffice it to say that I am very frustrated-- and quite frankly fed-up-- with all the nonsense, and I haven't even yet set foot on Russian soil.
I normally like to save money, and do things on my own, but in this very unusual case, I will make a rare exception, so I have decided to pay a visa service company to deal with all the B.S. and get me a Russian visa.
What company can you recommend that is reputable; efficient, competent, and that speaks English well enough so that I don't feel like I am trying to communicate with someone with a severe case of autism?

Details:

*I want to get a tourist visa for the FULL 30 days that the law allows, even though I am only staying for 9 days.

*I will be in Moscow and St. Petersburg from May 5 to May 15, 2013.

*I am traveling from New York.

*I am, both, a U.S. and Italian citizen.

*I am a male, 43 years-old.