Originally Posted by SFOFastAir

New guidelines for handling customers during IRROPs were published this week. The new guidelines have just about everything that I've seen that FTers want. These guidelines are more similar to what pmUA did but go somewhat further in the customer's favor and from what I gather here on FT represent a radical change from pmCO procedures. So if you're in an IRROP situation and don't think you are getting what you deserve ask the agent if they're aware of new guidelines communicated in early Jan 2013.