FlyerTalk Forums - View Single Post - United's Current Boarding Process (with Wiki) [Revised, May 2013]

Jan 11, 2013, 12:53 pm

#958

Thunderroad

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Quote:

Originally Posted by SFOFastAir

New guidelines for handling customers during IRROPs were published this week. The new guidelines have just about everything that I've seen that FTers want. These guidelines are more similar to what pmUA did but go somewhat further in the customer's favor and from what I gather here on FT represent a radical change from pmCO procedures. So if you're in an IRROP situation and don't think you are getting what you deserve ask the agent if they're aware of new guidelines communicated in early Jan 2013.

Quote:

Originally Posted by UA-NYC

PLEASE TELL MORE!!!

(very worthy of a new thread entirely)

Thanks SFOFastAir. But yes, please do tell more if you can.

And yes++, this definitely deserves a new thread. (And technically, is way OT...not that that ever stops us in posting where we want to post at FT.

) I suggest you delete this post and re-post as a new thread. Or as a second choice perhaps the mods can move this post to a new thread.