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Thread: You wouldn't believe how many calls we've had!!
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Old Jan 11, 2013 | 11:17 am
  #70  
sethb
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Originally Posted by BHArt
I think this is a legitimate gripe, maybe not calling for a meltdown, but we have been able to book tickets online for going on 20 years now. Having to call in to do something as mundane as book a ticket, change a seat or do anything else can get irritating after a while.
DL will notice when (and only when) it happens often enough to hit their bottom line. Customer service phone calls are expensive to handle.

Originally Posted by DMIrishFlyer
Not really - thats the opinion of some. IMO (and a lot of others) it is only considered a flop because its different... its really hard to get used to BUT for a MAC user its more in tune with usability than any previous windows OS.
I seem to recall a previous item that was hated by a company's existing customers but preferred by customers of its main competitor. What was that again? Oh, right. Anybody remember "New Coke"?
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