flyer31

Here is the reply from delta for my complaint to DOT for my Nov 2012 flight cancelled by x.uk. Any suggestions.


This will acknowledge receipt of your correspondence addressed to the
U.S. Department of Transportation (DOT). Norman Strickman, Director,
Aviation Consumer Protection Division - Office of Aviation Enforcement
and Proceedings, has asked Delta Air Lines to respond to you directly.

Thank you for sharing your concerns regarding the Air France issued
ticket below for travel from Myanmar to Vancouver. On behalf of everyone
at Delta Air Lines and our partner Air France, I sincerely apologize for
any difficulty you have encountered booking the reservation.

I was very sorry to learn of the problems you encountered with the below
reservation. In reviewing the ticket, I understand this is past date
travel and the ticket has already been refunded. It is Delta's policy
to reinstate ticketed flights and honor the fare for future
reservations. With that said, we are unable to honor a past date fare
for unknown future travel dates.

Further, from reviewing your complaint, it is unclear if you still wish
to travel this itinerary on alternate dates. If so, and If you need
assistance in booking a new reservation, you may book online or call one
of our reservations agents directly. They would be happy to assist you.
Please understand, the current fare will apply for the new booking.

Again, I do apologize for this disappointing experience booking with
Expedia UK online and I do hope for a future opportunity to provide you
with a more positive experience.



Coordinator, Corporate Customer Care
Delta Air Line