Join Date: Mar 2010
Location: ORD/MDW, MEL, CAN
Programs: MP 1P, QF Silver, WN CP, HH Diamond, PC Spire, SBUX Gold
Posts: 139
At NRT the UA customer service counter are on the other side of the terminal from where all the other *A counters are. This was a pain when UA cancelled a connecting flight on me and I had to run back and forth from the UA and AC counters.