Originally Posted by hanni

I called Amex this morning, the lady told me to explain everything to Lan, and as I told her they think I am a robber, she called herself. The guy of customer service didn't care at all and when she said that a report will be filled and that Amex will officially contact them, the guy just told her "do whatever you want"...

So now Amex is upset. Anyway, that won't help me with this ticket...