I've found a couple of older threads from 2007 and 2010 (here and here) which informed that you cannot do multi-city bookings online at aeroplan.com, particularly if the itinerary does not involve AC metal, and especially if its for award travel on United.

Just wondering if anyone, within the recent past (months/weeks) has ever been able to book multi-city / open jaw rewards online at aeroplan.com, where it's entirely on United flights.

Just want to know my options before I fork over the $30 fee to the phone CSR, who, by the way have informed me that my itinerary is absolutely valid but only if they make the booking for me on their system....whereas at aeroplan.com, I'm getting errors that: "Your requested itinerary is invalid and cannot be booked on one reward."

Anyone?

TIA, JJJ