Originally Posted by
3card
It would be great if this board just had a "we didn't hear both sides of the story" message across the top so we didn't have to get hit with these in every thread. Yes, we know. I have to say that with all of the complaints we've seen here, many of which are of the "I got to the gate T-5 minutes and the door was shut, oh the horror!" variety, this was one of the more credible and reasonable entries. Anyone who has traveled at all on UA has seen UA staff (whether FAs, GAs or other staff) exactly like that. Lazy and angry people looking for a customer to take out their frustrations on. Too bad since UA also has some of the very best in the business. That's what I find so frustrating.
Seriously? As in I apparently haven't traveled at all on UA because I haven't seen many "Lazy and angry people looking for a customer to take out their frustrations on?" You really believe that? Maybe when I travel enough to be a Plat I'll think like that too. Oh. wait. I am a Plat.
If I see someone in a foul mood, someone whose job involves dealing with me in some way, I take it as a challenge to change that mood, to surprise them, to try and get them to think maybe, maybe it's possible that not everything about their job or their customers is so bad, that no matter how badly you treat me I won't return the favor. And I'll keep at it, no matter what. What's the worst that can happen? My service isn't going to get any worse. Am I supposed to feel like an idiot for doing so? Why? It's no effort on my part, and maybe they'll think hmm... that person isn't such a jerk, should I have been treating him so badly? It
could happen that way.
Like I was telling the purser sitting next to me a couple weeks ago, people looking for trouble will find it. Whether it's passengers or crew. Why look for trouble in the first place? Focus on turning it around.