Originally Posted by tangey

THe BRG agent was wrong to accept your claim. the 3rd party website's cancellation policy requires cancellation 5 days out to get your money back. IHG allow cancellation on the day of arrival. They SHOULD have allowed it against the advanc saver rate, as the third party is still a lot cheaper.

Make sure you keep all your emails and hope you dont get an email in a few days time to say its been reviewed.