FlyerTalk Forums - View Single Post - Cancellation time limit on Award cash upgrade

Jan 9, 2013 | 4:23 am

#7

onlysuites

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Quote:

Originally Posted by taran_2005

Hi,

They are usually very policy driven.However, last year i had a big mess and as i cannot go to the airport or office , i spoke with one of the supervisors who did an exception.He asked me to drop an email after his authorization. I sent an email and received response within minutes and they charged the card. This is an exception which was given by one of the supervisors based in Mumbai. I am sure there are ways, however you need a supervisor who is willing to bend the rules that they made.

Thanks and Regards
taran_2005

Thanks Taran. Quite silly rules really. Just say for someone who is not in a city with an Airport office. They need to send a person 4-5 hrs to get a ticket reissued.

This is one thing I really hate about Jet. They can be so backwards at times.

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