Well from what I've heard from friends who work at VS he is not an inspiring nor motivational leader - which in MY opinion is needed when you are in a customer facing business... ie able to motivate the workforce.
In most interviews he also seems to lack any real passion for the business.
Hopefully the new CEO can re-inject some energy.
But as I said it is my opinions from what I see of ridgeway and of what I hear morale is like at Vs through some mates that work there currently.