Originally Posted by
cactus47
I've always been puzzled by these types of silent activities. If US wants to get the most benefit out of giving someone status or letting someone keep status, don't you think they would send an email or letter saying something to the effect of "Thanks for being such a valued customer. In recognition of your loyalty, we're ______."? I would think that would generate more good will than doing it silently.
Would "______." be a description of the benefit or the criteria to get to/maintain a higher level?
If the former, I believe they may eventually send an email welcoming to the status level and indicating it was a comp bump. I distinctly recall that with a colleague several years ago getting that when he was bumped from Gold to Chairman's midyear after buying four full fare Envoy tickets in a 6 week period even though he was only at about 70K miles so far then. Who knows if they'll do that this year though. It worked out for them - he flew US more as a result.
If the latter, and I'm not saying it's "correct", but they're hardly alone in not disclosing the criteria (see UA Global Services and how long it took to pry Platinum Premier qual levels out of Marriott), probably because they don't want to make it obvious to their competitors what it means to be higher value.