oct 21 >
Originally Posted by
Raffles
I was told today - 24 HOURS BEFORE FLYING OUT - that this is not so. The spa is still closed, the kids club opened yesterday but there are almost no kids in the hotel due to its delayed opening, and the indoor pool is closed.
After some discussion, the hotel offered to let us use the pool even though it is still being worked on, since it does have water in it, even though it is officially closed. Oddly, I wasn't keen to expose my 2 year old to this - although the fact they were willing to let 1 room out of 70 use the pool is interesting, no idea what other guests would have thought! My impression was that we would give them notice of the times we wanted it and all the workmen would down tools for an hour or so. The spa is fully closed and won't be opening just for us, although it is actually due to open at the end of next week. We really had no choice but to cancel.
flights are on miles and so I can still cancel, even though they depart in 22 hours
oct 28 >
Originally Posted by
abridge
Recent blog may give a false idea of state of the indoor pool and spa(see images below) of The Yeatman Hotel.
The
pool has been operating since September and the Vinotherapie Spa by Caudalie was launched
this last Monday. [oct 25]
As to the kids club this too is up and runing, however given the current levels of occupancy we are unable to guarantee how many children might be using it in one week.
Clearly we expect in future half terms we will be a centre of activity for families.
I regret the fact that "Raffles" was unable to visit this time, we do look forward to welcoming “Raffles” in the future.
Adrian Bridge
The Yeatman
CEO
big
to CEO for not taking responsibility.
an "only talk to mgmt" lesson?
serious service failure.
also >
Originally Posted by
Raffles
She has simply never been into the rooms in her own hotel!
(the links in poster's first posts (to photos on FT) automatically put posts in pending moderation queue, so not sure when post appeared, im assuming none of us noticed it) - what this means is that the post date is when the person submitted it, but theoretically it could have appeared days later, and it would simply appear in the thread, rather than registering as a new post and bumping the thread