Originally Posted by pshuang

Marriott needs to take a page from Hyatt on this kind of issue. Hyatt Gold Passport instituted a rule relatively recently that if you have to call the Gold Passport program to get the Diamond arrival amenity points posted because they didn't post with the rest of the points for the stay, the hotel owes you an extra 50% (so 1,500 points instead of 1,000, or 750 points instead of 500). That seems to me a reasonable way to go -- sufficient incentive to make the hotel properties clean up their act on the whole, but not so much incentive that guests will try hard to game the system.

Similarly, if MR instituted a policy where hotels that don't post the stay and night credits and points for a stay within 14 days, where the guest had the MR number in their folio prior to check-out, the hotel owes an extra 50%, I think most of those hotels who mysteriously have problems would just as mysteriously stop having problems.