Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,076
BigBopper, I completely understand what you're saying and I probably would if I wasn't generally happy with this hotel. I'm sure they did have a manager somewhere, they just didn't feel like dealing with it.
I've sent an e-mail to the BRG team, as long as it settles correctly and quickly I don't feel a need to complain further.
Generally speaking, this hotel is very good to Plats. I got an upgraded room, full breakfast + the 500 points. Plus, with another 6 stays already booked and probably looking at 15-20 for the year don't feel like causing too many waves. Just want my rate and the points promised.