Originally Posted by
EL3V3N
I bought the go-go in flight for 3 hrs on a sfo-ord flight. 45 minutes into it my lappy needed a charge but the seat power was broken all through the first class cabin. Do I have grounds to complain given that I was not able to use my go go credit I had purchased because of it?
What are you hoping for?
If you contact AA, I'd expect a few miles as compensation for the broken seat power. If you contact Gogo, they may offer you a pass for future use, even though it was AA's fault.
I'd be surprised if either one offers a refund of the cost of the pass.