JPGRAD,
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location, your contact information, your rental agreement or reservation number and any additional information regarding your experience.

When emailing, please list Reference Number 130106-000018 in the subject line. We look forward to hearing from you.

Respectfully,
Carol
Social Media
Enterprise Rent-A-Car