Originally Posted by
aarif1
I'll post my most experience so far with flight points (still in progress, I guess). Hopefully I'll address some of the recent questions.
Several months ago, I bought 4 tickets (me+ family) for a round trip in October. The round trip was about 3000 miles. On my December statement (roughly 2 months after the outbound flight) I got about 1500 flight points, which all transferred to TY points, based on my $3-4k spending on the card.
Now, based on what I knew, I was expecting ~12000 flight points, so I called Citi. The phone rep agreed with me and opened a claim, asking me to mail in confirmation of my flights, which I did last week. So far I haven't heard from them. Hopefully I'll get the rest of the points on the next statement. I may have gotten the other 1500 points anyway on that statement, because the return leg of my flight was less than 8 weeks before the December statement.
They did that to me. I had to wait, then call several times and then write.
I got an email message to my citi account (which most people don't even know exists) that my mail had been destroyed and could I send it again? (now really, destroyed in the mail? Most likely "hope you just forget about all this and didn't make copies...").
I did send it again, certified, and then I got the points.
Now I have another claim to argue with them about. I bought two tickets to London, one with points, one without points, from their travel agency, Connectix, and I didn't get the points for the ticket paid in full.
So I waited for a few months to be sure the points didn't show up on my statement. I didn't call, this time I just sent all the proof they wanted, etc. to the address I used before. I'll see if I get credit. It should be for about 8K miles.
You have to really pay attention with these guys. I don't quite understand how they can be so loopy about crediting the points unless they are hoping you will just forget about them. However, I do use the TY Card, and I do really want these points (otherwise I'd put my tickets on American Express Gold and get 3X the dollar value)... The ticket was $1100, so that's 3300 membership rewards vs 8000 TY points; obviously the TY points are a better deal; if you get them.
Let you know how it goes...
Make sure you give them copies of your bill, copies of the confirmation from the airline that shows the record locator and flight dates and time, and in my case I sent them receipts from Connectix. Now they should have all this. But best to be thorough. THEN send the mail certified.