Originally Posted by rajuabju

Well, an update 'sort of' on my ticket... 45 days have passed, and so far, nothing about the ticket that I'm almost sure I got photo'd on.

Instead, what do I get in the mail? A big envelope from Avis claiming I DAMAGED the car, complete with repair estimates, photos of the damage to the front bumper of the car, and a demand for payment for the repairs and loss of use.

This was of course totally ridiculous. I inspected the car prior to leaving the lot when I picked up the rental, and I inspected the car upon drop off, with the agent who gave me my check-out. We walked all around the car, and the agent looked inside the vehicle as well.

The damage they are showing me from the pictures ... NO WAY it could be missed by anyone walking by the car. the entire front bumper is totally scratched up, the license plate is ripped off, etc. It looks like the car rear ended an object or rubbed against a fence or something sideways.

Amongst the items Avis included in the envelope is a statement by an employee (I think a checkout agent) that "customer left before agent noticed damage". This damage is substantial enough that there is ZERO chance it could be missed.

I immediately called up the Avis claims dept. They demanded I pay. I told them no way, and if necessary, I would be going to court. I left the car with them without damage. I spoke with a supervisor who reluctantly agreed there is no way a reasonable person could have missed the damage with any level of inspection, and agreed to close the case out. I will be anxiously awaiting the confirmation of this matter in the mail.

If its not one thing, its another I guess.