I don't think you should pay for it since you were not even in the room. There's no way to give in, ask for CCTV showing the time you went out and back into hotel, tell them that you suspect someone has entered your room illegally in that case and you would like to find who is it. Escalate the issue to PC Customer service can be an option.
Regards.
Originally Posted by
flyfire
We stayed one night at Astro Crowne Plaza New Orleans. The hotel bill had one in-room movie charge. I talked to the front desk agent. She said we ordered the movie "flat" (don't even heard about this movie before) at 6：15 PM and watched for 2 hours. But we were not in our room between 5:30 to about 10 PM. The agent and her manager refused to remove that charge. What should I do?