Originally Posted by kebosabi

Why do you think front line minimum wage earning teenagers/20 something employees have a high turnover rate? These people are not going to make a career out of being a cashier for the rest of their lives.

Put it simply "I don't give a flying f---, I'm only here to save up cash for a new sportsbike/help pay for college tuition."

Your complaints may get them to be fired, in the end, they really don't care. They're just going to be applying for new front line cashier job at Watsons or at McDonald's the next day.



Retail environment plays a big factor whether it is appropriate to do this or not. If you're in a small business and if you're the only customer in the shop, sure go for it. The cashier can spend as much as time as necessary to make you a satisfied customer. Say, like an American buying a kimono at a mom-and-pop store in Kyoto. The likelihood of them going the extra mile to figure out the DCC thing is far more better than say at McDonald's.

But in high volume fast paced environment like the Starbucks example, front line cashiers are not motivated or rated by helping an individual customer no matter how long it takes. Instead, they are rated by how many customers they can process per hour. In places like these, the likely outcome is "dude, just STFU suck up the few cent cheapskate, I don't understand all the technical mumbo jumbo $hit, I'm only here to pay for my new bike. Now move the f--- aside, I have to get through all the other irritated customers behind you who are all thinking the same thing."