Originally Posted by
americanonabudget
I purchased roundtrip tickets on Norwegian JFK-ARN, however as I notice all of the current reliability issues with the 787 and norwegian only having 2 planes but 4 different routes once im due to fly what are the chances that they will have troubles?
That's a few more months, so hopefully the new 787s will be a bit more reliable. I'd be more worried about 787 delivery, i.e. not getting the birds on time.
Norwegian have great customer service. If they don't have a 787 I'd imagine they will use 747s and transfer people to other flights.
Norwegian may have great customer service, but they don't have 747s
Right now they have 737s, and are expecting the Dreamliner deliveries this year.
Originally Posted by
Kallio
EC 261/2004 applies in this case, so Norwegian would be obliged to provide an alternative transport and depending on the reason of the cancellation, possibly also compensation
I don't believe that would apply as it's a European regulation, but there should be something that compels them to make reacomodation. It should apply on the trip back.
OTOH, if they don't have the planes, they would probably give you your money back, and you'd be stuck trying to find a flight at the last notice.
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