No, no apology, no accommodation for alternate arrangements. DoT regs state airlines have inform passengers In writing there rights in cases of overbooking. I chose to make my arrangements for her to fly first class. Even when a ticket is purchased using miles, an involuntary bump from the ticketed class (they didn't even follow the proper procedures to ask passengers to voluntarily give up seats for compensation) they are required to compensate passengers the ticketed price of the ticket. if you bought the ticket you get 200%. I'll post the rules for bumping later.