I agree as well. The only counter I can see is that the agent may have viewed the fact that they changed your flight with no charge for one that "might be delayed" as the favor that it was. This is not standard procedure and was a nice move by that agent. The second agent may not have been willing to do another favor. Given the specifics, I sure think they should have...but this could have played into it.
Cheers.
Originally Posted by
ijgordon
How would they know this?
I wondered the same thing--the change was actually suggested to me. I looked at FLIFO in EF at that flight and it showed up like any delay normally would, except the estimated departure time was the same as the scheduled time. I've never seen that before that far in advance (almost 24 hours), where the times are the same. There was no reason code listed either, so I took their advice and switched to try to avoid potential issues, as it seemed the safer bet at the time. I agree it was nice of them to do so, and at the time, that agent was obviously trying to go out of her way to be helpful. (btw, this flight ultimately left right on time)
Originally Posted by
Often1
The better move here is to propose the specific of what you want rather than waiting for the CSR to go through the options, if any. That way, you are only making one ask.
I agree and that's exactly what I did. The OA flight was already in my PNR when I called--I never would have requested it, apparently the airport did that according to the agent. I asked for the original evening flight, was told no dice in any class of service (probably everyone rebooked from the morning one, and the airport thought they were doing me a favor with the earlier flight). So I asked for a specific MIA-JFK flight. On aa.com, it was not willing to sell me a Y seat, but it was willing to sell F and A, so presumably the agent was giving correct info and that my (discount) Y ticket was the issue (unless something was done to override Y past what it was authorized to sell).
In regard to hanging up and calling back, I agree, have done that many times (more than I used to need to unfortunately) but when you're down to the wire and already on your way to the airport, with notes already in your PNR, its hard to do that. I had to either tell them to issue the ticket on the OA or refund the entire itin and I wanted neither. Picking one and calling back would likely have the next agent reading the notes would have been interesting. They did put a lot of detailed notes in there, the AAngel in the AC actually read them out loud to me when they looked it up on arrival when I inquired about it.
Anyway, thanks for all of the responses...it seems like the general consensus is that they should have just put me on the MIA flight in F. Which would have been cheaper for AA anyway (except for making me pay the fare difference), I assume the OA wasn't planning on offering AA a free seat for me.