Getting the same message here on both mine and my wife's account

Luckily loaded $1k on 12/31 and $1k on 1/1 and withdrew it all yesterday so nothing in limbo

Have been consistently sending $1k to each other per month over a variety of cards for many moons. All information requested (SSN, DOB) was provided so the error message is clearly a red herring

Looks like game over. Happy New Year AP!