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Old Jan 2, 2013 | 6:04 pm
  #20  
whimike
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Originally Posted by B747-437B
Not "may be wrong" but rather "is wrong".

I had a 19-hour voluntary layover in DXB a few weeks ago routing JNB-DXB-BOM and the website said that I was eligible for Dubai Connect. I didn't expect it to be but asked anyway at the hotel counter and was told that it was a common website glitch.

There were at least 2-3 other people there arguing that Emirates should honour the website misinformation, but they were largely ignored.
The hotel counter is remarkably good at ignoring and brushing off people, in the rudest manner possible, even passengers flying in paid F where EK has made an error in their hotel bookings, and this, sadly, is not experience from an isolated incident.
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