FlyerTalk Forums - View Single Post - Excellent Customer Service Response Via E-Mail Regarding COS Issue

Jan 1, 2013 | 2:17 pm

#2

LegalTender

Join Date: Sep 2002

Location: Blue Ridge, GA

Posts: 5,842

What did they say "should have happened in the situation" and who dropped the ball?

Maybe some GA's defer to FA's to sort it out on the plane, fearing that approaching a COS in the gate area risks legal and/or workplace reprisal.

Reply