FlyerTalk Forums - View Single Post - If you cancel an award how quickly do the points come back to your account?

Dec 31, 2012 | 6:57 am

#120

JPG3392

Join Date: Dec 2011

Location: BOS, BWI, DCA, IAD

Programs: American, Delta, JetBlue, United

Posts: 2,396

Quote:

Originally Posted by katrb

Hi There,

I booked a reward flight with miles I had for 7th January. Last week I broke my ankle and on doctors advice cancelled the flight.

I did this through the website (and got some errors) it didn't say what refund if any I was due and said nothing about the miles.

It's been nearly a week and no re-credit of miles (I'm only small fry - not silver or anything) and no e-mail. Ticket is cancelled and is no longer showing in 'my reservations'.

Will I get anything back? And if not how on earth do I claim miles back from my travel insurance?

Any help would be great!

Thanks

Something similar happened to me two years ago. Using UA miles, I had booked award travel on LH but broke my hip and was unable to fly. When I phoned to cancel the flight, I was told that the miles (60k) would be redeposited for a fee ($100 or $150, I think), but that the fee would be refunded if I mailed in a written explanation with a note from the doctor. Everything was handled very smoothly. The miles were redeposited in a day or two, and the refund was processed within a month or so.

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