Hi There,

I booked a reward flight with miles I had for 7th January. Last week I broke my ankle and on doctors advice cancelled the flight.

I did this through the website (and got some errors) it didn't say what refund if any I was due and said nothing about the miles.

It's been nearly a week and no re-credit of miles (I'm only small fry - not silver or anything) and no e-mail. Ticket is cancelled and is no longer showing in 'my reservations'.

Will I get anything back? And if not how on earth do I claim miles back from my travel insurance?

Any help would be great!
Thanks