FlyerTalk Forums - View Single Post - Consolidated "UA/Partner flights (miles) not posting? [ARCHIVE]
Old Dec 30, 2012 | 6:07 pm
  #971  
megalab
10 Years on Site
 
Join Date: Oct 2011
Location: ORD, MKE
Programs: Bonvoy LT Gold, Hilton Silver, Hyatt Discoverist, Hertz PC, National EE
Posts: 710
Manual Processing

Originally Posted by megalab
Just returned from a trans-Africa trip booked via SA. None of the legs (two on SA, two on MS) have credited... We'll see how long after my mileage request it will take to show up...
I submitted the missing miles request via the website but still nothing 2 wks later. Called 1K line to follow up. They found some of the request pending, but my submissions didn't seem to go through correctly, primarily because several of the flights were codeshares, plus oneleg I stood by for an earlier flight, thus not matching my itinerary.

The 1K agent cleared everything up and tried to get her supervisor to okay immediate credit (as happened with a missing LH segment earlier this year). No dice, it had to be put in the queue. Apparently, at some point the verification and posting of missing miles that didn't clear by the standard *A partner method is processed manually by a few clerks somewhere. Thus we just have to wait for our requests to get through the line. That could explain why some people seem to have to wait so long for requests to post.
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