Not "may be wrong" but rather "is wrong".

I had a 19-hour voluntary layover in DXB a few weeks ago routing JNB-DXB-BOM and the website said that I was eligible for Dubai Connect. I didn't expect it to be but asked anyway at the hotel counter and was told that it was a common website glitch.

There were at least 2-3 other people there arguing that Emirates should honour the website misinformation, but they were largely ignored.