Originally Posted by
travelinfoo
Agree.
It is ultimately the person staying's responsibility to know the cancellation deadlines which includes looking at the info the hotel sends you. If they send you an email w/the deadlines and you CHOSE not to look at it, that does not excuse you from missing the cut-off. You had the information but decided not to look at it.
very true.
they also give you the information when you are making your reservation.
sure, no one can remember them a week later, that's why they send all the info. via email as well.
i must say i look at various reservation emails weekly (if not daily) to answer specific questions about my current travels.