first off I didnt mean to come off as rude or defending AS because I surely am not even though my response may have appeared that way. And yes you may be flying on the same flight but the question I asked was were you in the same reservation/pnr/confirmation code? And like I said Im also confused as to why family seated next to each other "if on the same reserervation" was moved to different rows and sections. Its worth a complaint and all but really not sitting together on an airplane is not the end of the world! Unless your kid is small or disabled it really is frivolous about where you sit for a few hours. Reminds me of couples that upgrade to F and then either seat poach or whine and gripe because they dont get to sit together for 3 or 4 hours on an airplane but are apart 8 to 10 hours a day every day for work? Unless you are just married or just engaged....I dont care.. For some reason when people get on a plane it becomes a big effin crisis
The two people are not in the same reservation. They both are flying with miles out of my account. This is all listed in their records and are attached to my account. AS confirmed this when I called in. I wouldn't have had an issue if they had moved both family members. Instead, they just moved one of them due to the new numbering scheme and not the other.
It does mean something for my family to sit together when you have had recent deaths in the family. The members want to be with each other since they do not live close by to each other. When you have lost a son killed in combat in Afghanistan every day together is a blessing. We don't know when our last day will be. That is why this is important!
I just was looking for some consistency in the AS policy. They don't have one. AS is my preferred carrier and they are usually a good experience. I just take exception to specific bad policy decisions by AS and having their customer support attempt to get just get elite customers to accept it.