I end up being the family travel agent since I'm on the road all the time. I have 6 itineraries going to SJD in May. Since AS decided to renumber the seating on most of their aircraft, two of my family members got moved from in front of the exit rows to behind them. The physical seats didn't change but AS decided to relocate them further back in the plane.

I called twice this morning. The first line people at the Gold 75k desk gave me the stock answer that there was nothing they could do to put my sister-in-law back to sitting next to my son who wasn't moved. After the second person at the Gold 75k desk informed me that there was nothing they could do, I asked to be passed up to a supervisor.

The supervisor, out of the Phoenix call center, explained the issue to me and agreed that it did not make sense how AS was handing the renumbering issue. She also informed me that AS management made the decision not to purchase the appropriate software from SABRE that would have made all these issues seamless to the end customer.

I expect to have these types of issues when flying AS partners like DL or AA but to experience this type of aggravation when dealing with AS is unacceptable. What is AS management thinking? Do you want to drive a 75k to Delta full time? I can status match to Platinum tomorrow if I wanted. This is very much "South of Expected" when it comes to treating AS elite flyers and their families. This issue falls on AS management and not the people working the phones who have to attempt to justify this bad policy.

Hopefully, AS management will do something about this quickly! I will be calling Customer Care Monday morning.