Originally Posted by
sdsearch
Hey, but at least when US Bank bought the Kroger card from whoever else had it before, it immediately showed up in my login (no work at all required on my part). That is way more advanced than Citi, where just about every card I have I have to use a separate login (one for AA cards, one for HH cards, and a third for AT&T Universal, and I bet I'm far from the worst case on this).
Get yourself a Citi bank account and everything would show in one single place, including the business cards.
Citi simply chooses to ONLY integrate accounts that the owner also does retail banking with Citi, not just credit card customers. I am not even sure Citi wants to continue carrying the ATT Universal card if not for some contractual agreement. It was half-hearted on the HHonor card until recently when it finally struck a deal with HHonor and introduced the more prestige version.
Different log in to access different accounts while annoying but at least you get the full information of your account instead of now with US Bank, you almost have to resort back to a spreadsheet to keep track of your spending especially for authorizations that may not turn into a billing... when everyone is towards showing the authorization / pending in real time...
That said, the CC customer rep seems to be slow-paced, warm and friendly. I talked to one who is based in Idaho near Canadian border according to him... Is there a town big enough to have a supply of call center workers? Or the agent is a work-form-home type? This is interesting. The Online Banking Support rep though, is curt, impatient but I guess if you constantly have a stream of customers calling for help, you would become like that too. (The wait time to get to an Online Banking rep was 12 minutes despite the system said 8 minutes.)