Originally Posted by PaperMachete

Hello Everyone. Thank you for reading this and having this forum. I'm a long time lurker and have learned a lot. I am a supervisor at the front desk of a Marriott. I really like the hotel I work for, but recently we have not been getting as high of scores on our guest satisfaction surveys as we are used to or would like. I have ideas on what we can do to be better, but I also wanted to check with all of you frequent travelers to see what you guys would like to see a hotel do. Any really good stories of great service? Anything you ever wanted to see a hotel do? Thank you all for your help. I hope everyone has a great holiday season.