Originally Posted by PaperMachete

I think there are little things we can do better, such as doing better at making eye contact, etc. We are an extended stay hotel with a lot of repeat business, so I thought it would be nice to personalize a card with maybe a small food item for long-term guests or frequent guests. Something to let those guests know how much we value their business. Honestly, I think the front desk is really solid and there are only small things we need to tweak.