Originally Posted by
PaperMachete
I think there are little things we can do better, such as doing better at making eye contact, etc. We are an extended stay hotel with a lot of repeat business, so I thought it would be nice to personalize a card with maybe a small food item for long-term guests or frequent guests. Something to let those guests know how much we value their business. Honestly, I think the front desk is really solid and there are only small things we need to tweak.
IMO being an extended stay MR property puts you in a bit of a box. You don't have a lounge, and might not even have a restaurant or bar. The options for differentiating your property likely focus on the front desk staff and what you do for the mealtime services. For an extended stay property these are the things I tend to notice most since they have the greatest impact on each day of my stay.