Originally Posted by
Goosh
Completed a stay here from 11.23 to 11.27. Other than the location relative to a train station, this was a perfect hotel stay experience. Stayed in a Park Twin Suite and loved it. The room was more than enough. Great views. Service was excellent throughout the stay. The staff was incredibly professional especially during the small (4.9) earthquake that occurred during our stay. They closed down the elevators and restricted us from leaving the hotel, but felt like they were doing everything possible to insure the safety of their guests. The New York Bar was a very cool place to have late night drinks with friends. Will probably try the hyatt in RH next time due to the proximity to the train station and very close to my brother's place, but definitely have no complaints about the PHT. Loved it!
It looks like our stays overlapped! The hotel staff handled the earthquake remarkly well and somehow even managed to get our Japanese guests to Girondole in time for our dinner reservation a little after the earthquake occured. Our friends were all quite excited that they got to use the employee service elevator which apparently is otherwise used to whisk VIPs into the hotel. One of those only in Japan moments.
I haven't seen this posted yet: We were advised that the Japanese breakfast now has to be pre-ordered by 9PM (both room service and restaurant). We didn't like this change, and told them as much, espcially since it turned out to be a hassle one evening.