Originally Posted by alrvd83

With regard to my situation, I simply called to check on the status of the promotion, and the new agent caught the error...explained exactly what that error was...he was very apologetic for the mistake that the previous agent had made.

-He insisted on speaking to his supervisor and made sure that once he returned to the phone, he would have a resolution that would be beneficial to my favor.

-he gave me his extension to follow up with him in the future etc etc It was quite a nice experience, and the best ive had dealing with the agents.

I literally didn't make a big deal about the situation at all, and they went out of their way without me asking or "insisting" on any type of compensation.

So i guess my advice is to expect nothing/act nonchalant calm and cool, therefore you will stand out in a positive light amongst some rewards members who may get overly angry on the phone lol