Originally Posted by
USirritated
All of this mishegoss just adds to my strong feeling (from experience) that it all just comes down to either who you get on the phone, or how good we are, after the fact, at explaining that some terrible agent promised something which that agent should not have promised, and that whichever manager is involved now, must offer some sort of compensation for what the terrible agent should not have promised in the first place.
With regard to my situation, I simply called to check on the status of the promotion, and the new agent caught the error...explained exactly what that error was...he was very apologetic for the mistake that the previous agent had made.
-He insisted on speaking to his supervisor and made sure that once he returned to the phone, he would have a resolution that would be beneficial to my favor.
-he gave me his extension to follow up with him in the future etc etc It was quite a nice experience, and the best ive had dealing with the agents.
I
literally didn't make a big deal about the situation at all, and they went out of their way without me asking or "insisting" on any type of compensation.
So i guess my advice is to expect nothing/act nonchalant calm and cool, therefore you will stand out in a positive light amongst some rewards members who may get overly angry on the phone lol
